Privacy Policy

Template for review by counsel before launch.

This Privacy Policy explains how Legally Owed (“Legally Owed,” “we,” “us,” or “our”) handles information when you use our website and intake service (the “Service”). It is effective as of June 19, 2026.

Legally Owed is not a law firm and does not give legal advice. We connect people who may have been wronged to licensed consumer-protection attorneys, who handle all legal work. Using the Service does not create an attorney-client relationship with Legally Owed. This notice covers what we do with your information; the attorneys we match you to maintain their own privacy practices once they receive it.

What we collect

We try to collect only what we need to understand your complaint and connect you with the right attorney. That includes:

• Your intake chat transcript. The complaint you describe to us through the intake conversation — what happened, who you believe is responsible, and any details you choose to share. Please share only what is relevant to your complaint and avoid sending sensitive information we did not ask for.
• Your email address. So we can follow up, send you your results, and connect you with a matched attorney.
• Basic device and usage data. Standard technical information such as your browser type, general location inferred from your IP address, pages you view, and how you interact with the Service. This helps us keep the Service working and improve it.
• Locally stored session data. We save your in-progress intake in your own browser so you can leave and come back without losing your place. This stays on your device unless and until you submit it to us.

We do not ask for, and you should not send us, government ID numbers, financial account numbers, or other highly sensitive details through the intake chat.

How we use your information

We use the information above to:

• Understand your complaint and assess what kind of help it may need.
• Match you to a licensed consumer-protection attorney who handles cases like yours.
• Operate, maintain, secure, and improve the Service.
• Communicate with you about your inquiry, your match, and important updates to the Service.
• Comply with the law and enforce our terms, including detecting and preventing fraud or abuse.

We do not use your information to make automated decisions that produce legal effects about you without human review.

How we share your information

We share your information only in these limited ways:

• With the attorneys we match you to. When we connect you with a licensed consumer-protection attorney, we share your intake transcript and email so they can evaluate your complaint and reach out. This is the core purpose of the Service. Those attorneys may pay Legally Owed a flat marketing fee; that fee never changes what we share or who we are willing to connect you with.
• With service providers who work for us. Vendors that help us run the Service — such as our hosting, database, authentication, and email providers — process information on our behalf and under contract, only to provide their service to us.
• For legal and safety reasons. When we reasonably believe disclosure is required to comply with a law, regulation, subpoena, or government request, or to protect the rights, property, or safety of our users, the public, or Legally Owed.
• In a business transfer. If Legally Owed is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

We never sell your data

We do not sell your personal information, and we do not rent or trade it to data brokers or advertisers. Sharing your complaint with the attorney we match you to is part of delivering the Service you asked for — it is not a sale.

Cookies and local storage

We use cookies and your browser’s local storage to make the Service work. Most importantly, we store your in-progress intake locally on your device so you can pause and resume without starting over. We also use a small number of cookies that are necessary for security, sign-in, and remembering your preferences. You can clear this data at any time through your browser settings, though doing so may erase an intake you have not yet submitted.

Data retention and “Delete anytime”

We keep your information only as long as we need it to provide the Service, connect you with an attorney, and meet our legal and record-keeping obligations. After that, we delete or de-identify it.

You can ask us to delete your information at any time. Email privacy@legallyowed.com from the address you used, and we will delete the information we hold about you, except anything we are required to keep by law. Note that once we have shared your complaint with a matched attorney, that attorney holds their own copy under their own privacy practices, and you may need to contact them directly to have it removed on their end.

Your rights

Depending on where you live, you may have rights over your personal information. We honor these rights for everyone who asks, regardless of your state.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you, and how we use and share it.
• Delete the personal information we hold about you, subject to legal exceptions.
• Correct personal information that is inaccurate.
• Opt out of the sale or sharing of your personal information — though, as stated above, we never sell your data.
• Non-discrimination — we will never deny you service, charge you a different price, or give you a lower quality of service for exercising any of these rights.

To exercise any of these rights, email privacy@legallyowed.com. We may need to verify your identity before we act on your request, and you may use an authorized agent to submit a request on your behalf.

Residents of other states

If you live in another state with a comprehensive privacy law — such as Virginia, Colorado, Connecticut, or others — you may have similar rights to access, correct, delete, and opt out. Reach us at the same address and we will honor your request to the extent the law provides.

Security

We protect your information with encryption in transit and at rest, access controls, and reputable infrastructure providers. No method of transmission or storage is ever completely secure, so while we work hard to safeguard your information, we cannot promise absolute security. If we ever learn of a breach affecting your information, we will notify you as required by law.

Children’s privacy

The Service is intended for adults. It is not directed to anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and for significant changes we will take reasonable steps to let you know. Your continued use of the Service after an update means you accept the revised policy.

Contact us

Questions about your privacy, or want to exercise a right above? Email us at privacy@legallyowed.com and a real person will get back to you. This notice constitutes attorney advertising.